Privacy Policy

This Privacy Policy explains how Wong Guo Xiang (SSM Registration No: 202403246859 / 003648372-T), operating as GX Automation, collects, uses, and protects your personal data in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).

By using our website or services, you consent to the practices described in this policy.

1. Data We Collect

We may collect the following personal data:

• Contact Information: Name, email address, phone number (WhatsApp)
• Business Information: Company name, industry, website requirements
• Communication Data: Messages sent via contact forms, WhatsApp, or chatbot
• Technical Data: IP address, browser type, pages visited (via analytics)
• Payment Information: Billing details for invoicing (processed securely)

2. How We Use Your Data

Your personal data is used to:

• Respond to enquiries and provide quotes
• Deliver website design and automation services
• Process payments and issue invoices
• Send project updates and support communications
• Improve our website and services

We do not sell, rent, or share your personal data with third parties for marketing purposes.

3. Data Storage & Security

Your data is stored securely using industry-standard measures:

• Encrypted connections (HTTPS) for all data transmission
• Secure cloud storage with access controls
• Regular security reviews and updates

We retain your data only for as long as necessary to fulfill the purposes outlined, or as required by law.

4. Third-Party Services

We use the following third-party services:

• Cloudflare: Website hosting and security
• Google Analytics: Anonymous website usage statistics
• WhatsApp: Business communication
• AI Services: Chatbot functionality (if applicable)

Each third-party service has its own privacy policy governing data use.

5. Your Rights Under PDPA

Under Malaysia's PDPA 2010, you have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Withdrawal: Withdraw consent for data processing
• Deletion: Request deletion of your data (subject to legal obligations)

To exercise these rights, contact us at [email protected].

6. Cookies

Our website uses cookies for:

• Essential cookies: Required for website functionality
• Analytics cookies: Help us understand how visitors use our site
• Preference cookies: Remember your settings (e.g., dark mode)

You can control cookies through your browser settings.

7. Contact Us

For privacy-related enquiries: